Requesting service
Learn how to create a request, add vehicle details, upload photos and explain the job clearly.
View articlesPointack Help Center
How can we help?
Find quick answers about requesting service, hiring a professional, managing your account, business profiles and more.
Popular help topics
Start with what you need help with.
We’ve organized support around the most common things customers and service businesses need to do on Pointack.
Finding & hiring a pro
Compare profiles, reviews, specialties, availability and quotes before choosing a provider.
View articlesMy Garage
Manage saved vehicles, service history, maintenance details and future service requests.
View articlesBusiness accounts
Create your professional profile, choose services, set your area and manage customer opportunities.
View articlesQuotes & messages
Understand how quotes, customer questions, messages and service details work inside the platform.
View articlesTrust & safety
Learn about reviews, reporting, account safety and the information shown on professional profiles.
View articlesChoose your side
Help for customers and businesses.
Jump directly to the guides that match how you use Pointack.
I’m looking for service
Get help creating requests, finding professionals, comparing quotes and managing the vehicles in your garage.
I run a service business
Learn how to set up your profile, select services, manage requests, send quotes and grow your reputation.
Frequently asked questions
Quick answers to common questions.
Getting started
What is Pointack?
Pointack is a marketplace that helps people find local professionals for cars, motorcycles, boats, bicycles, RVs, trailers and other vehicle-related services.
Do I need to know exactly what service I need?
No. You can explain the problem in normal language and provide photos or details about what you are experiencing. The request flow is designed to help you reach the right type of professional.
Can I use Pointack for more than cars?
Yes. Pointack is designed for cars, trucks, motorcycles, boats, bicycles, e-bikes, RVs, jet skis, ATVs, UTVs, trailers, golf carts and other similar categories.
Account & Garage
What is My Garage?
My Garage is where customers can save the vehicles and equipment they own so future service requests can be faster and easier to manage.
Can I save more than one vehicle?
Yes. The platform is designed to let you manage multiple vehicles or recreational assets from one account.
Can I keep service history on a vehicle?
The product direction supports attaching completed service information to the correct vehicle so customers can keep a useful history over time.
Quotes & messaging
How do I receive quotes?
After submitting a request, relevant professionals can review the job details, ask questions and respond with quote information where appropriate.
Do I have to hire someone who responds?
No. You remain in control of the decision and can compare providers before choosing who you want to hire.
Can I message a professional before hiring them?
Yes. Messaging is designed to let customers and professionals clarify job details before a decision is made.
Trust & safety
What does a verified business badge mean?
A verified badge should indicate that specific business information has been reviewed according to Pointack’s verification process. The exact verification criteria should be documented before launch.
How do reviews work?
Reviews should be tied to completed interactions or jobs so customers can better understand past experiences with a provider.
Can I report a user or business?
Yes. Pointack should provide clear reporting and blocking options for inappropriate behavior, suspicious activity or other safety concerns.
Still need help?
We’ll point you in the right direction.
If you can’t find what you need in the Help Center, choose the support option that best matches your issue.