Privacy Policy

1. Information we collect

Pointack collects information that helps us connect vehicle owners with service professionals and keep the marketplace running smoothly.

• Account information. When you create an account, we collect your name, email address, phone number, password and the type of account you need.
• Vehicle information. Details about the vehicles or equipment you add to your garage, such as year, make, model, mileage and photos.
• Service request information. Descriptions, photos, location data, preferred timing and other details you provide when requesting service.
• Business information. For professional accounts, we collect business name, service categories, service area, credentials, portfolio photos and contact details.
• Usage and device information. We collect data about how you use Pointack, including IP address, browser type, device identifiers and pages visited.
• Communications. Messages, quotes and support interactions sent through the platform.

2. How we use your information

We use the information we collect to provide, maintain and improve Pointack, including:

• Matching your service requests with relevant local professionals.
• Displaying your business profile to potential customers.
• Processing transactions, quotes and service-related communications.
• Sending notifications, reminders and support updates.
• Improving safety, trust and the overall marketplace experience.
• Complying with legal obligations and enforcing our terms.

3. How we share information

We do not sell your personal information. We may share information in the following situations:

• With service professionals. When you submit a request, we share the details needed for them to respond, such as vehicle information, issue description, preferred location and contact method.
• With service providers. We use trusted third parties for hosting, payments, email delivery, analytics and security.
• For legal reasons. We may disclose information if required by law, subpoena or to protect the safety of our users.
• With your consent. When you explicitly ask us to share information.

4. Your choices and rights

You can access, update or delete much of your information directly in your account settings. Depending on your location, you may also have rights to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your account and associated data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the information below.

5. Data retention and security

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes and enforce our agreements. We use reasonable administrative, technical and physical safeguards to protect your information.

6. Cookies and tracking

Pointack uses cookies and similar technologies to keep you signed in, remember your preferences, understand how the platform is used and improve your experience. You can manage cookie preferences through your browser settings.

7. Children's privacy

Pointack is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and notify you as appropriate.

9. Contact us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at privacy@pointack.com.