PROFILES
Business profiles
Review services, photos, credentials, service areas, hours and reviews before deciding who to contact.
Trust & safety
A safer way to connect with local service professionals.
Pointack keeps private information private, keeps conversations tied to real requests, and gives both sides a clear way to report problems.
Before you contact anyone
Decide with real information.
Every Pointack business profile is built from what the business actually published.
PRIVACY
Private contact information
Phone numbers, emails and other private contact details are not published on public profiles. Communication stays inside Pointack until the appropriate stage of the request or quote.
LOCATION
Location privacy
Exact customer and business addresses are not shown publicly. Public pages show the general location and service area until the address is intentionally shared for the job.
While the job happens
Messaging, reviews and credentials.
Secure messaging
Conversations stay tied to the actual request or job, so both sides always have the full context in one place.
Reviews
Reviews are connected to real Pointack interactions and jobs wherever possible, so feedback reflects actual work.
Credentials
Businesses may add licenses, insurance or certifications. Pointack shows whether a credential is submitted, under review or verified — never more than the business has actually shown.
Payments
Lead payments and supported transactions run through our secure payment provider. Pointack never stores or displays raw payment-card information.
Contact information protection
Public phone numbers, emails, websites, social handles and similar details are restricted on public profiles, services, photos and reviews. This protects customers, protects Pros and keeps the request process inside Pointack.
Reporting
Report suspicious profiles, inappropriate messages, misleading information or unsafe behavior at any time through the Help Center, and our team reviews it.
Report a problem
Something doesn't look right?
Tell us what you saw and where you saw it. Include the profile, conversation or request so we can review it quickly.
01
Suspicious profiles or misleading information
Report the business profile or the specific service that looks wrong.
02
Inappropriate messages
Report the conversation so we can review the messages in context.
03
Unsafe behavior
If anyone is in immediate danger, contact local emergency services first, then report it to us.
Need help?
Our Help Center covers requests, quotes, messaging, billing and reporting.